Question 1

What do I need to open an account with Orion?

Accepted Answer

To open an account with Orion, you will need two forms of identification.

Click here to open an account.

Question 2

What forms of ID are required to open an account?

Accepted Answer

You may use the following as your first form of identification:

 	State driver's license with photo
 	State identification card
 	Military identification card
 	Passport
 	U.S. alien registration card
 	Matricula consular card
 	Tennessee handgun carry permit

Click here to open an account.

Question 3

What is the Orion routing number?

Accepted Answer

The Orion routing number is 284084907.

Click here to open an account.

Question 4

How can I enroll in early Payroll ACH posting and can I opt out at any time?

Accepted Answer

Members will automatically be enrolled by default unless they are not in good standing or there are issues with the payroll depositor. To opt out, please contact Orion to let us know. Please note, Social Security is included.

Question 5

What do I do if there is an issue not getting payroll early?

Accepted Answer

For any issues or questions, please call our Member Connect Call Center at 901-385-5200 or visit an Orion branch location.

Question 6

How do I manage my mortgage online?

Accepted Answer

Log in to online or mobile banking, select the menu option “Loan Center” and click “Mortgage Center” to track progress, make payments, and view statements for your Orion Mortgage.

Question 7

When will my Bill Pay payments be debited from my account?

Accepted Answer

If your payment is electronic, it should be debited from your account on the business day before the payment date you selected. If the payment is by mail, the payment will be delivered by the selected date, but will not be debited from your account until the recipient deposits the check. Log into the Orion app or online banking to view or update your scheduled Bill Pay dates.

Question 8

How do I manage recurring payments through Bill Pay?

Accepted Answer

You can use Bill Pay to schedule recurring payments that will automatically be paid monthly, weekly, or on another schedule you set. To use this option, select Recurring Payments, choose your schedule, and select the first payment date. To view scheduled and recurring payments through the Orion app, visit the Pending Payments tile and select the View More button to see when each payment will be delivered.

Question 9

How do I opt out of Bill Pay alerts?

Accepted Answer

You can manage Bill Pay alerts (such as security notifications) by going to the My Account option at the top of the screen. From there, navigate to the Notifications tile and select the View alerts button to change your preferences. If you wish to opt out of other emails sent by our Bill Pay provider, please contact Orion at 901-385-5200, or send a secure message through online banking or on your Orion mobile app.

Question 10

How do I transfer funds between Orion accounts?

Accepted Answer

You can transfer funds using Orion's Digital Banking options - from a computer, tablet, or mobile phone. Simply log in to your digital banking account to see your Orion accounts and transfer money.

You can also transfer funds between accounts at any Orion location.

Question 11

Can I add a joint owner to my account?

Accepted Answer

Yes, you can add a joint owner to your account. You have to be present with the person being added and he/she has to meet the same membership requirements.

Question 12

While signing up for an account online, I received an error message. How should I proceed?

Accepted Answer

If you receive an error message while signing up online, you can call the Orion Member Connect team at 901-385-5200 to see what the error may have been. Member Connect is open to assist you Monday-Friday, 8am-6pm and Saturday 9am-1pm. You also have the option to schedule an appointment.

Question 13

What information do I need to set up direct deposit?

Accepted Answer

Your employer is responsible for routing your paycheck to your Orion account. To set-up direct deposit you will need your account number and the Orion routing #284084907.

Question 14

Does Orion offer direct deposit?

Accepted Answer

Yes, we offer direct deposit. Check with your employers or HR representative to enroll. You will need your account number and Orion's routing number: #284084907.

Question 15

Does Orion offer digital banking services?

Accepted Answer

Yes, we offer online banking, E-Statements, free bill pay and mobile banking. We also offer P2P transfers on the Orion mobile app.

We can help you with all of these services and they help you save time and money while managing your banking relationship. Read more about our online and mobile banking here.

Question 16

Does Orion offer a free checking account?

Accepted Answer

Yes, Orion does offer a free checking account, called Orion Checking. This account includes a debit card, online banking, and mobile banking capabilities. Learn more here.

Question 17

If I want to dispute a transaction made on my account, who should I contact?

Accepted Answer

For any transaction disputes, you should contact your local branch location or call our Member Connect Call Center at 901-385-5200. Please be sure to report any fraudulent activity or concerns to Orion within 60 days of the first statement delivery date to ensure your concern can be addressed.

Question 18

How can I find a copy of my statement?

Accepted Answer

If you've enrolled in e-Statements through your Online Banking, you can view and print current and past statements at no charge.

An official statement or transaction history can be printed at your local branch. Please see our Fee Schedule for applicable fees.

Question 19

How do I reorder checks?

Accepted Answer

You can reorder your checks either through your Online Banking account or at any Orion branch location.

In Online Banking, select Check Reorder from the Online Services Menu.

Question 20

How do I change my address?

Accepted Answer

You can change your current address on your Online Banking account dashboard.

You can also change your address by calling Orion's Member Connect Center 901-385-5200 or visiting any Orion branch.

Question 21

What do I do if my card has been lost or stolen?

Accepted Answer

Please report your lost or stolen Orion card by calling the applicable number below. All services are available 24/7 for your convenience.

ATM/debit/credit card: 901-385-5200

HELOC Mastercard: 1-800-449-7728

Question 22

How can I set debit card controls?

Accepted Answer

Orion members can download the Orion FCU Mobile App to set debit card alerts and controls! You can set up transaction notifications, card controls, view recent debit card transactions, and manage your account! Carry the service of an Orion branch with you, anywhere you go. Download the mobile banking app now from the Apple Store or Google Play.

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