Protect Yourself: Stay Ahead of Fraud
Orion Financial will never call, email, or send texts asking you for login credentials, access codes, or any other personal information. If someone contacts you asking for these details, or sends a website URL to click, please ignore these requests and contact Orion Financial directly.
PHONE SCAM: Please be aware of a recent scam where criminals make calls that mimic the Orion Financial phone number, pose as Orion Financial employees, and ask for personal information. NEVER provide your account number or debit card number by phone, even if the caller states a purchase was made using your debit card or that your account was compromised.
Orion Financial will NEVER call, email, or send texts asking you for your personal online banking log-in information or request monetary transfers of any kind. Also, please note that text messages and calls from 901-385-5200 are NOT always official communications from Orion Financial. Cyber criminals can spoof this number or any number.
If you are a victim and gave information about your account, please contact Orion Financial at 901-385-5200, or send a secure message through Digital Banking or on your Orion Financial mobile app.
KROGER TRANSACTION SCAM: Please be aware of a recent scam involving transactions at Kroger and other retailers. Criminals make calls or text from the Orion Financial phone number, claim to be Orion Financial employees, and ask for personal information. Never give your pin to anyone. If you share your debit card pin number and your account incurs fraud or you authorize a fraudulent transaction, you may be liable for the loss. Never provide your account details or card number over phone or text.
In response to this fraud, Orion Financial has set a reasonable daily limit for Kroger transactions. If you have any issues using your debit card at Kroger, please contact Orion at (901) 385-5200.
PHISHING SCAM: Please be aware of a phishing and credential harvesting campaign that is being sent to some members. It impersonates Orion Financial and may direct members to log into their account via a fraudulent site. It leverages a site mimicking the online banking login page to capture credentials. These emails or text messages are not legitimate and should be deleted if received. Please always be sure you are accessing online banking via OrionFCU.com or the Orion Financial Mobile App and review URLs for authenticity. The URL listed below is NOT an Orion Financial-owned page and is fraudulent.
If you receive an email or text message of this nature, please do not click any links in the message and immediately block the sender. Please contact Orion Financial at 901-385-5200, or send a secure message through Digital Banking or your Orion Financial mobile app.
PHISHING SCAM: Please be aware of a phishing and credential harvesting campaign that is being sent to some members. It impersonates an email from FIS using Zix™ Secure Messaging and may use the email address fis.notification@zixmessagecenter.com. It then leverages other free sites to mimic an FIS client login page to capture credentials. These emails are not legitimate and should be deleted if received.
If you receive an email of this nature, please do not click any links in the message and immediately block the sender. Please contact Orion Financial at 901-385-5200, or send a secure message through Digital Banking or your Orion Financial mobile app.
TEXT MESSAGE SCAM: Please be aware of an SMS text message scam circulating where perpetrators, posing as "Orion Bank" or "ORNLFCU," are fraudulently contacting some Orion Financial members to authorize pending charges. Members should not click suspicious links sent to them by text.
If you receive a text of this nature, please do not click any links in the message and contact Orion Financial at 901-385-5200, or send a secure message through Digital Banking or your Orion Financial mobile app.
SOCIAL MEDIA SCAM: Please be aware of a social media (including Facebook and Instagram) message scam circulating where perpetrators, posing as staff at Orion Financial Federal Credit Union, are fraudulently contacting some Orion Financial members claiming to send money to members to celebrate Orion Financial's 65th anniversary. Members should not click suspicious links or contact phone numbers shared in these messages.
If you receive a message on social media of this nature, please do not click any links or contact any of the phone numbers shared in the message. Please contact Orion Financial at 901-385-5200, or send a secure message through Digital Banking or your Orion Financial mobile app.
RECENT PHONE SCAM: Please be aware of a phone scam circulating where perpetrators, posing as Amazon and the Orion Financial Fraud Prevention Team, are fraudulently contacting some Orion Financial members to request withdrawal of funds and purchases of gift cards.
Orion Financial will NEVER ask you to purchase gift cards. If you receive a call of this nature, please hang up and contact Orion Financial at 901-385-5200, or send a secure message through Digital Banking or your Orion Financial mobile app.
RECENT WEBSITE SCAM: A scam has been identified that attempts to impersonate the Federal Trade Commission’s website. The fake website that was created looks strikingly similar to the real FTC website. The scammers claim to provide instant cash payments to trick consumers into disclosing their financial information. The site pops up as a YouTube link and has used several different URLs.
The real FTC does not require such information and scammers can use this information to steal consumers’ money and identities. Please be vigilant and make sure to carefully inspect that you are using the real FTC website.
One common scam in the U.S. occurs as criminals reach out by phone or email pretending to be from the IRS or Department of the Treasury, demanding immediate payment of overdue taxes and threatening lawsuits or jail. These calls can look and sound convincing, but their goal is to steal your money and identity.
The IRS does NOT make initial contact with taxpayers by phone or email.
Another common scam includes fraudulent emails and texts that impersonate your financial institution to lure you into giving out personal or account-related information. Through these scams, a potential victim may receive an email or text claiming to be from their financial institution. These messages often tell you that your account has been restricted, and/or request verification of personal details.
Orion Financial will never solicit confidential information via an email, text, social media messaging, or voicemail, and we will never ask that this information be entered through a generic web link.
If you receive an unsolicited communication from Orion Financial that you have not requested and/or applied for (i.e. your Bill Payment has been sent or you've been approved for a loan), DO NOT click on anything in the message, and NEVER enter anything via a link or field in the message.
Above all else, you should never share your Online Banking username or password through one of these methods.
If you are ever in doubt about an email or text you receive or find a website that claims to be affiliated with Orion Financial with a URL other than orionfcu.com, we strongly encourage you not to reveal any personal, financial, and/or account related information and not to click on any of the links or download attachments. If this happens, we encourage you to reach out to us at 901-385-5200.
When it comes to identifying email scams or fraudulent websites, here are a few things to look for:
Generic greetings: To Whom It May Concern, Dear Sir/Madam.
Typos: Incorrect grammar, misspelled words.
How to spot a fake email: Some indicators of a fake email include email addresses not matching the sender's website (i.e. email should come from @orionfcu.com), requests to click a link to update information or take action on a negative account status (i.e. your account has been suspended/restricted). Keep in mind that criminals can make some, if not all of these indicators look legitimate, including spoofing Orion’s email address.
How to spot a fake text: Some indicators of a fake text include those sent with a sense of urgency - often asking you to respond with certain personal information, call a specific number, or click on a link provided in the text.
Website links: The safest approach for dealing with email links is to not click the link at all. Logging directly into Online Banking at orionfcu.com is the best way to access your account and digital features.
Fraud & Security Best Practices
Explore a wealth of financial education articles to learn practical tips and strategies for protecting yourself against fraud and enhancing your financial security.
Questions?
If you have any questions about your financial security or are unsure if a communication you've received from Orion Financial is authentic, please reach out right away. Contact our Member Connect Call Center at 901-385-5200, or send a secure message through online banking or your Orion Financial mobile app.